Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Zinen Technologies website (zinentechnologies.com) and any software, systems, or services provided by Zinen Technologies ("we", "us", "our"), a business based at Bazaar Plaza, Moi Avenue, Nairobi, Kenya. By accessing our website or engaging our services, you agree to these Terms.

1. Our services

Zinen Technologies designs, builds, deploys, and supports business management software and related IT services — including but not limited to industry-specific management systems, point-of-sale software, web development, e-commerce development, networking, and CCTV installation — for businesses across Kenya and East Africa. Specific deliverables, timelines, and pricing for any engagement are agreed separately in a proposal, quotation, or service agreement between Zinen Technologies and the client.

2. Use of this website

You may browse this website and use its contact tools (including WhatsApp, phone, and contact forms) to make legitimate inquiries about our services. You agree not to use this website for any unlawful purpose, to attempt unauthorized access to our systems, or to interfere with the website's normal operation.

3. Quotations and payment

Any pricing, "free demo," or "no setup fee" language on this website is promotional and subject to confirmation in a formal quotation. Payment terms, invoicing schedules, and accepted payment methods (including M-Pesa, bank transfer, and card where applicable) will be set out in your service agreement. Software and services are delivered upon receipt of agreed payments unless otherwise stated in writing.

4. Intellectual property

Unless otherwise agreed in writing, Zinen Technologies retains ownership of underlying frameworks, reusable code libraries, and proprietary tools used to build client systems. Custom configurations, client data, and client-specific content remain the property of the client. This website's design, illustrations, branding, and written content are the property of Zinen Technologies and may not be reproduced without permission.

5. Third-party integrations

Some of our systems integrate with third-party platforms and services (for example, M-Pesa, Odoo, ERPNext, Zoho, Microsoft, n8n, Make, and OpenAI). These integrations are subject to the respective third party's own terms of service, and Zinen Technologies is not responsible for outages, changes, or limitations imposed by those third-party providers.

6. Support and service levels

Support availability, response times, and scope are defined in your service agreement. References to "24/7 support" on this website describe our general availability for active clients and do not constitute a guaranteed service level unless explicitly stated in a signed agreement.

7. Limitation of liability

To the fullest extent permitted by Kenyan law, Zinen Technologies shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or services, including loss of data, revenue, or business opportunity, except where such liability cannot be excluded by law or is otherwise agreed in a specific service contract.

8. Termination

Either party may terminate an active service agreement in accordance with the termination terms set out in that agreement. Zinen Technologies reserves the right to suspend services in cases of non-payment, misuse, or breach of these Terms, subject to reasonable notice where practicable.

9. Governing law

These Terms are governed by the laws of the Republic of Kenya. Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the courts of Kenya, without prejudice to any alternative dispute resolution process agreed between the parties.

10. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page indicates when this document was last revised. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

11. Contact us

If you have questions about these Terms, contact us at [email protected] or +254 724 264 395, or visit us at Bazaar Plaza, Moi Avenue, Nairobi, Kenya.