Privacy Policy

Zinen Technologies ("we", "us", "our") respects your privacy and is committed to protecting your personal data in line with Kenya's Data Protection Act, 2019 and its regulations. This Privacy Policy explains what information we collect through zinentechnologies.com, why we collect it, and how you can exercise your rights over it.

1. Information we collect

We may collect the following categories of information:

• Contact information you provide directly — name, phone number, email address, business name — when you message us via WhatsApp, phone, email, or a contact form.
• Usage data collected automatically when you browse this website, such as pages visited, time spent, device and browser type, and general location (city/country level), typically via Google Analytics.
• Client data processed on behalf of businesses using our management systems, which is governed separately by the specific service agreement with that client and is not covered by this website privacy policy.

2. How we use your information

• To respond to inquiries and provide quotations or demos for our services.
• To improve this website and understand how visitors use it.
• To send you information you've requested about our services, where you've consented to being contacted.
• To meet legal, regulatory, or contractual obligations.

We do not sell your personal information to third parties.

3. Cookies and analytics

This website may use Google Analytics to understand visitor behavior, using cookies and similar technologies. This helps us see which pages and services are most useful to visitors. You can disable cookies through your browser settings, though some website features may not function as intended if you do so. We do not use this data to individually identify you.

4. How we share information

We may share information with trusted service providers who help us operate this website or deliver our services (for example, hosting providers, WhatsApp Business, email providers, and analytics tools like Google Analytics), each bound by their own privacy and security obligations. We may also disclose information where required by Kenyan law or a valid legal request.

5. Data security

We take reasonable technical and organizational measures to protect the information we hold from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law, after which it is securely deleted or anonymized.

7. Your rights

Under the Data Protection Act, 2019, you have the right to:

• Be informed of how your personal data is being used.
• Access the personal data we hold about you.
• Request correction of inaccurate or outdated personal data.
• Request deletion of your personal data, subject to legal or contractual limits.
• Object to or restrict certain processing of your personal data.
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) Kenya if you believe your data has been mishandled.

To exercise any of these rights, contact us using the details below.

8. Children's privacy

This website and our services are intended for business use and are not directed at children. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date above shows when this policy was last revised.

10. Contact us

For any questions about this Privacy Policy or to exercise your data protection rights, contact us at [email protected] or +254 724 264 395, or visit us at Bazaar Plaza, Moi Avenue, Nairobi, Kenya.